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General
Below are some of are common general questions
WHERE ARE YOU BASED?
YOVNG is based in London, United Kingdom.
Where do I find your privacy policy?
You can find our privacy policy by clicking on the following link: Privacy Policy
Where do I find your Terms & Conditions?
You can find our privacy policy by clicking on the following link: Terms and Conditions
HOW CAN I CONTACT YOU?
Email: support@yovng.com
Customer support operates Monday–Friday, 8am–5pm GMT.
Orders
Below are some of are common questions about orders
CAN I AMEND OR CANCEL MY ORDER?
Orders may only be amended before processing. Once your order has entered fulfilment, changes or cancellations are no longer possible.
WHAT IF I ENTERED THE WRONG DELIVERY ADDRESS?
Contact us immediately. If the order has already been dispatched, we cannot guarantee modifications.
I DID NOT RECEIVE A CONFIRMATION EMAIL
Please check your spam or junk folder. If still not received, contact support with your full name and email used at checkout.
WHY WAS MY ORDER CANCELLED?
Orders may be cancelled due to payment verification issues, failed security checks, or stock discrepancies. If cancelled, funds will be refunded to your original payment method.
Shipping
Below are some common questions about shipping
WHERE DO YOU SHIP?
We mostly ship to the UK, EU and selected international destinations. Available countries are displayed at checkout.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated automatically at checkout based on destination and order value.
HOW LONG DOES DELIVERY TAKE?
Estimated delivery times are displayed at checkout. Delivery times vary depending on location and fulfilment hub.
WILL I HAVE TO PAY CUSTOMS OR DUTIES?
Most EU orders are shipped DDP (Delivered Duties Paid), meaning no additional charges upon delivery.
For certain international destinations, customs duties or import taxes may apply. These are determined by your local customs authority and are the responsibility of the customer.
CAN I TRACK MY ORDER?
Yes. Tracking details are sent via email once your order has been dispatched.
Returns
Below are some common questions about returns and exchanges
WHAT IS YOUR RETURN POLICY?
All sales are final.
Returns are only accepted in the case of receiving damaged, faulty or wrong items.
I RECEIVED A DAMAGED, FAULTY OR WRONG ITEM
Contact support within 48 hours of delivery with your order number and clear images of the issue.
Claims submitted outside this window may not be accepted.
Product & Sizing
Below are some common questions about products and sizing
HOW DOES SIZING FIT?
Each product page includes a Size Guide. We recommend reviewing measurements carefully before purchase.
The description of the products usually mentions the fit style for a more accurate purchase.
WILL SOLD-OUT PRODUCTS RESTOCK?
Some items may restock. Limited releases may not return once sold out.
HOW SHOULD I CARE FOR MY GARMENT?
Please follow the care instructions available on the product page and on the inside label.
Payments
Below are some common questions about payments
WHAT PAYMENT METHODS DO YOU ACCEPT?
Majority of payment providers including Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
IS CHECKOUT SECURE?
Yes. All transactions are encrypted and processed via secure payment gateways compliant with industry standards.
DO YOU OFFER BUY NOW, PAY LATER?
We do not currently offer instalment payment options.
Account
Below are some common questions about accounts
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No. Guest checkout is available.
WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT?
Faster checkout, order tracking and access to order history.
Sustainability
Below are some common questions about sustainability
ARE YOUR PRODUCTS SUSTAINABLY MADE?
YOVNG products are manufactured in partnership with certified production and distribution partners operating across the globe.
Materials used across collections may include organic cotton and recycled polyester. Material composition is clearly listed on each product page.
IS YOUR PACKAGING RECYCLABLE?
Orders are shipped in recyclable packaging designed to minimise environmental impact while maintaining product protection.